Electrical contracting and air conditioning engineering firm Jack Elam installed Quartix tracking in their 20 vehicles following a trial period lasting a few months.
At first this was because of the need to know where the vehicles a significant company asset were, and where they had been. Quality Assurance Manager Andrew Quinney sums up his experience in this way: "We feel naked without the Quartix system, for example if a vehicle is out of action and we have to use a non-tracked vehicle.
"Every day we tally the email reports with timesheets. If there are invoice queries we can quickly confirm the times our engineers spent on site. We can also spot, for example, if a job ticket hasn't been raised for whatever reason and ensure this happens.
"When a customer calls in with an emergency we use the web-based tracking to locate our nearest vehicle and check its availability. Our vehicles travel nationwide, and we've been able to check that they're using the most efficient routes.
"The emailed log reports also allow us to monitor private mileage usage in company vehicles. If there is an issue we can have a quiet word, based on what the tracking is telling us."
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